SPRINGFIELD, MA (WGGB/WSHM) - Tenants at Kimball Towers Condominiums in downtown Springfield have been dealing with heating issues in their units. We have now learned there was another issue inside the building that prompted a response from utility crews.

Property management company NAI Plotkin called it an emergency situation Thursday regarding an issue with the gas lines within the boiler system. All of this came as tenants have been reaching out about their living spaces not having the proper heating and that their water temperatures are down as well.

A tenant notified us Thursday morning about a building-wide notice. It described a gas line issue with the boiler system. So, our crews returned to Kimball Towers and saw several Eversource vehicles.

NAI Plotkin said their HVAC vendor noticed Wednesday very low gas pressure to the boilers. They called Eversource for emergency help. A test revealed the gas pressure was too low for the boilers to fire up. Crews replaced the gas lines, the gas meter, and the pressure regulator today, which meant shutting off the heat across the building. The hope was to restore heat by Thursday afternoon, but we haven’t heard if that has happened yet.

Thursday’s repairs came days after the boiler system got a replacement part. NAI Plotkin said code enforcement ruled the boiler system is working fine, but we have heard from multiple tenants this week about heat issues in their units and struggles to get it fixed.

As we reported earlier this week, we learned the condos are privately owned. Landlords are responsible for heating appliances inside units. Beyond that, landlords would need to make a maintenance request to the property managers. An NAI Plotkin representative told us there was one issue in October that was fixed within hours. That said, anyone dealing with problems may be due to issues within individual units.

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